Frequently Asked Questions
Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available across Pakistan where supported by our delivery partners.
How can I place an order?
You can place an order directly through our website by:
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Selecting your desired product
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Adding it to your cart
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Proceeding to checkout
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Entering your delivery details
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Confirming your order
Our team may contact you to confirm your order before dispatch.
How long does delivery take?
Delivery usually takes approximately 3–4 working days after order confirmation.
Delivery time may vary depending on your location, courier service, weather, public holidays, or other unexpected delays.
Do you deliver across Pakistan?
Yes, we aim to deliver across Pakistan. Delivery availability may depend on the courier service and delivery location.
Can I cancel my order?
You may request cancellation before your order is dispatched.
Once the order has been dispatched, cancellation may not be possible. Contact our support team as soon as possible for assistance.
What if I receive a damaged or incorrect product?
Please contact us within 7 days of receiving your parcel and share:
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Your order number
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Pictures of the parcel
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Pictures or video of the product
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A short description of the issue
Our team will review the request according to our Return & Refund Policy.
Can I return a product?
Eligible products may be returned according to our Return & Refund Policy.
Products that are used, damaged by the customer, or unsuitable for hygiene reasons may not be eligible for return.
How can I contact Kiddo Kastle?
You can contact us through:
WhatsApp: 0317-2051072
Email: kiddokastle07@gmail.com
How can I track my order?
Once your order is dispatched, tracking information may be shared through WhatsApp, SMS, email, or another available communication channel.
Is every product exactly as shown in the pictures?
We try our best to display accurate product pictures and information. However, slight differences in color, packaging, or design may occur due to lighting, screen settings, or manufacturer updates.