Refund policy

Last Updated: 13 September 2026

At Kiddo Kastle, we want every parent and child to be happy with their purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us and we will do our best to resolve the issue.

RETURN ELIGIBILITY

You may request a return or replacement within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong product.
• Any important part or accessory is missing.
• The product is significantly different from its description.

HOW TO REQUEST A RETURN

Please contact us within 7 days through our official WhatsApp or email.

Please provide:

• Your order number
• Customer name and phone number
• Product name
• Clear photos or video of the issue
• Unboxing video, if available

Our team will review your request and guide you through the next steps.

RETURN CONDITIONS

The product must be returned:

• Unused and in its original condition
• With original packaging, where possible
• With all parts, accessories, and included items
• Without damage caused by misuse, accidents, or improper handling

For hygiene and safety reasons, used products may not be eligible for return unless they are defective, damaged, or incorrectly delivered.

NON-RETURNABLE ITEMS

Returns may not be accepted for:

• Products damaged due to misuse or negligence
• Used, washed, or altered products
• Products with missing parts caused by the customer
• Products returned without prior approval
• Clearance or final-sale products clearly marked on the product page

REPLACEMENT OR REFUND

After reviewing the issue, Kiddo Kastle may offer:

• A replacement product
• A full refund
• A partial refund
• Store credit

If a refund is approved, we will contact you to arrange the refund through an available and mutually agreed payment method.

For Cash on Delivery orders, the refund may be arranged through bank transfer, Easypaisa, JazzCash, or another agreed method.

RETURN SHIPPING CHARGES

If the product is damaged, defective, incorrect, or incomplete due to our mistake, Kiddo Kastle will guide you regarding return shipping.

If the return is requested for a reason not covered by this policy, the customer may be responsible for return delivery charges.

ORDER CANCELLATION

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may not be possible. Refused or repeatedly failed deliveries may affect future order acceptance.

CONTACT US

For return or refund support, please contact:

Kiddo Kastle
Email: kiddokastle07@gmail.com
WhatsApp/Phone: 0317-2051072
Address: Nazimabad Block 2, Karachi, Pakistan