Privacy policy

Last updated: 13 September 2026

At Kiddo Kastle, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

Information We Collect

When you visit or use our website, we may collect the following information:

Full name
Delivery address
Billing address, if applicable
Phone number
Email address
Order details and purchase history
Payment and transaction details
Messages or information you provide through WhatsApp, social media, email, or customer support
Device information, browser type, IP address, and website usage information

We only collect information that is reasonably required to provide our services and process your orders.

How We Use Your Information

We may use your information to:

Process, confirm, and deliver your orders
Contact you regarding your order or delivery
Verify Cash on Delivery orders
Provide customer support
Handle returns, refunds, exchanges, and complaints
Improve our products, website, and customer experience
Send order updates and service-related messages
Send promotional messages or offers where permitted by law
Prevent fraud, misuse, or unauthorized activities
Meet legal and regulatory requirements

Cash on Delivery Orders

For Cash on Delivery orders, we may contact you by phone, SMS, WhatsApp, or email to confirm your order and delivery details.

If an order cannot be confirmed, we may cancel or hold the order to prevent delivery issues and fraudulent orders.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Understand how visitors use our website
Improve website performance
Measure marketing and advertising results
Provide relevant advertisements

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website features.

Service Providers

Our online store is powered by Shopify. Shopify may process information according to its own privacy practices to help us operate our website, process orders, and provide online store services.

We may also use trusted service providers such as:

Delivery and courier companies
Payment service providers
Website and hosting providers
Customer support platforms
Marketing and analytics platforms
WhatsApp, Facebook, Instagram, or other communication platforms

These service providers may access information only when necessary to perform services on our behalf.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when necessary:

With courier and delivery partners to deliver your order
With payment providers to process payments
With service providers who help us operate our business
To comply with legal requirements
To protect the rights, safety, and property of Kiddo Kastle, our customers, or others
In connection with a business transfer, merger, or restructuring

Marketing Communications

If you agree to receive promotional communications, we may contact you about new products, discounts, offers, and updates.

You can request to stop promotional messages at any time by contacting us or using the unsubscribe option where available.

Please note that you may still receive essential messages related to your orders, payments, or customer support.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We keep personal information only for as long as reasonably necessary to:

Complete your orders
Provide customer support
Maintain business and transaction records
Resolve disputes
Comply with legal, tax, and accounting obligations

When information is no longer required, we may securely delete or anonymize it where appropriate.

Children’s Privacy

Our products may be intended for children, but our website is intended to be used by parents, guardians, or adults.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

Parents or guardians may contact us if they believe a child has provided personal information to us.

Your Privacy Rights

Depending on applicable law, you may have the right to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent for certain communications
Request information about how your data is used
Submit a privacy-related complaint

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

Third-Party Links

Our website may contain links to third-party websites, social media pages, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Business Name: Kiddo Kastle
Website: https://kiddokastle.pk/
Email: kiddokastle07@gmail.com
WhatsApp/Phone: 0317-2051072
Business Address: Nazimabad Block 2, Karachi, Pakistan
Customer Support Hours: Monday to Saturday 12:00 pm to 6:00 pm

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.